GeoTel Frequently Asked Questions...

How do we offer such low rates?

How will I know if I'm switched to GeoTel?

What are the billing increments?

Does GeoTel offer calling cards?

Does GeoTel offer Account Codes (PACs)?

How long should provisioning take?

Who do we contact for provisioning issues?

What are the charges for toll free numbers?

Is there a minimum usage fee?

Q. How do we offer such low rates?

A. GeoTel is a carrier. We buy our minutes in bulk from a large nationwide network provider. Since we buy in such bulk, our rates are deeply discounted. We do not have the high advertising costs of a major carrier, so we pass along the savings to our customers. It also allows us to spend our money to provide better service.

Q. How will I know if I'm switched to GeoTel?

A. Upon completion of the GeoTel Sign Up Form you will receive a confirmation call from VoiceLog. A VoiceLog representative will confirm your change to GeoTel Communications Services, Inc. If you would like to FAX the GeoTel Sign Up Form please use the GeoTel Fax Sign Up form.

If it has been more than 72 hours and you haven't been contacted by GeoTel check to see if you have a pic freeze on the line with your local phone company. Additionally you can contact us via e-mail: customerservice@egeotel.com

Q. What are the billing increments?

A. Unlike some programs, ours does not charge you minute-by-minute. Instead, domestic direct-dial calls are billed in six second increments after the first 30 seconds. You can choose how you want to be billed directly to your major credit card or via a mailed statement. Service not available in Alaska or Hawaii.

Q. Does GeoTel offer calling cards?

A. Only 15¢ per minute. Good anywhere in the U.S., 24 hours per day. Compare our great per-minute rates to other national providers.

Q. Does GeoTel offer Account Codes (PACs).

A. Yes. We offer both verified and non-verified Product Account Codes (PACs).
For no additional cost you can use Account Codes to monitor usage by individuals. This can help you monitor and control your expenses.

Q. How long should provisioning take?

A. Please allow 4 to 10 days for the switch-over to take effect. Your long distance service will not be interupted during the transistion.

Q. Who do we contact for provisioning issues?

A. Please e-mail GeoTel to report any issues.

Q. What are the charges for toll free numbers?

A. only 4.9¢ per minute. Great for your business or for your employees traveling throughout the United States!

Q. Is there a minimum usage fee?

A. Yes, there is a minimum usage fee of $2.95 per month. In order to keep
our rates low we are charging the minimum usage fee of $2.95 per month to
help recuperate our billing expenses.

Corporate Headquarters
GeoTel Communication Services, Inc.
3875 Telegraph Road #326
Ventura, CA 93003 U.S.A.
Tel: 877-650-4GEO Fax: 805-650-6887
Customer Service